So when I showed up and saw this room I thought, well this isn't bad at all, but to my surprise, this is the main district training area for the District office that we SHARE with... non of this space was for us... blah... but I do try to hold my staff meetings in here since we have a lot more room....
So this is basically 2/3 of the area we have for the RDC, not including my office. The room was used last year as a tax hotline room, so they figured not a lot of space would be needed. I have to admit, I was not very happy with this at first, but I have learned to deal with what they have given me. I did re-arrange and buy some tables and make them move everything to make it more of an efficient workspace. Afterall, it isn't how much space we have, but how we use it... (only everytime someone is feeling sick I have to hose the whole place down with lysol so no one else gets sick)... We basically have call reps that answer the phone and take calls from the tax offices and try to fix them via remote control or walking them through their problem over the phone... if we cannot fix them, then we send the ticket to my dispatcher and she weeds through about 80 of my field techs and finds one to go out and fix the office...which can be challenging at times. We have the second largest division in the country... consists of about 1004 offices spanning 5 states... fun... I know... NOT!!! :-)
This is the other side of the room. The gal in the red is Kathy. She is my primary dispatcher (meaning she works about 60 hours a week for me and does an amazing job). We call her Momma Kathy... she is a good'old southern gal that makes sure us 'Kids' don't get out of control. She makes me laugh everyday and I really enjoy our smoke breaks...
The guy in the white is Virg... he is the 1 and only field tech that we have for the Nashville Metro area. He covers as my Lead in the evenings and on Saturdays in the RDC. He is a great guy and is always positive, which God knows helps me as I have been trying to adjust to this field side of the company.
The guy on the right is Joel, he is my other Lead. He was a field tech in Michigan for 2 years and came down here to the RDC. He is mainly my right-hand, he works all day during the week and from 9-7 on Saturday's. He is a great resource and kinda like Trevor 2, but not as funny as me, but then again, who is... :-)
The guy behind on the left is Dave. He is a former Tax Pro and is one of my techs. It is great having someone in the office that has actually worked in the tax office. Great resource as well, as he is able to answer those tax/tech questions that none of us know.
This is Emily, she is Joel's (Lead Tech) girlfriend. She moved down with him from Michigan as well. She cracks me up, as she is one of those folks that just says whatever is on her mind, but sounds like she is doing stand-up... she is just so calm and coy when she says things... makes you do a double-take a lot. She is what I call my QA agent. She basically knows all the jobs. She fills in on the Dispatch job for me, and has been covering a lot of the Admin duties while I find a replacement for my previous admin. She always has a smile on her face and her and Joel have made me feel very welcome. She also works there with Joel about 60 hours a week. I'm telling you, I never knew such dedication to the job until I moved out to the field. I have about 14 other folks that work in the RDC, but they were not around on Saturday when I was taking these pictures... :-) Lucky them.
And last but not least this is my office. Kinda odd sized so could only take a side shot, not that any of you care that is. As you can see I have had to piece it together. We are a new facility for this Division and so they didn't really spend a lot of money on us this year... so I do have a desk and file cabinet that I swear was on the titanic, but hey, it works for me... it is my nice quiet escape when things get crazy during the day. Still need to put some pictures and things on the walls, but after I hung my own White Board I bought and it about killed me when I was writing on it, I'm not sure if I am qualified to hang anything else up... ;-)
Well that is the RDC folks, I plan on trying to take some more photos of the city when I get a chance to get out to it... Hope everyone enjoyed this nice boring photo spread... miss everyone! Even those of you at WHQ that I sent this link to... ;-)
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